Job Description

Job Description

Job Description

VILLAGE HOST

Kitchen Kettle Village

Intercourse, Pa | Part-time | $11 per hour

The Village Host creates a warm, welcoming first impression for bus groups and individual guests by proactively greeting them, sharing helpful information, and offering clear directions throughout the Village. This role plays a key part in collecting bus group data, building strong relationships with drivers, guides, and group leaders, and promoting group incentives and add-on experiences that enhance each visit. The Village Host also supports the Group Sales team with behind-the-scenes and clerical tasks to help group tours run smoothly from arrival to departure.

Vision : Spreading Happiness

Mission : Creating Exceptional Experiences and Lasting Memories

Values : Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart,

& We Before Me

Perks & Benefits

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Employee fun days
• Learning and development opportunities

What You’ll Do

• Warmly greet bus and motor coach groups with a friendly smile and welcoming presence.
• Present key information about the shops, history, and culture of the Village in an engaging way.
• Complete data collection forms to accurately track bus and motor coach traffic.
• Provide clear Village information and directions to guests throughout their visit.
• Proactively engage in conversation with Village guests to answer questions and enhance their experience.
• Build and maintain positive relationships with bus drivers, group leaders, guides, and guests.
• Share information about group incentives, add-on tours, and special experiences with drivers and guides.
• Assist in relaying important messages and updates to guests as needed.
• Support the Group Sales team with clerical and behind-the-scenes group tour duties as assigned.

What You Bring

• High level of energy with enthusiastic/positive attitude
• Proficient communication skills with a guest focus
• Ability to talk in front of groups and communicate important information
• Ability to talk on the phone
• Ability to adapt to changing environments
• Proficient in computer skills
• Self-motivated/able to work with little supervision

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