Job Description

Trust Officer

The Trust Officer's primary responsibility is to perform service and fulfillment activities, meet fiduciary responsibilities, and address client needs for moderate and complex trusts. This role focuses on serving the fiduciary needs of clients as a single point of contact and will be the lead officer responsible for interfacing with the client as required by the assigned fiduciary relationship.

Duties & Responsibilities

Client Management

• Build, maintain, and deepen strong relationships with clients by being attentive, proactive, and responsive, and by providing holistic solutions that help our clients meet their financial goals.
• Act as primary point of contact for the client and intermediaries, including accountants, attorneys, and other service providers as required.
• Independently and in a timely manner respond, in compliance with terms of the controlling trust instrument, to various client requests for items such as discretionary distributions, bill paying, gifts & contributions and acquisitions and sales.

Account Management

• Responsible for the administration of moderate-to-complex trust accounts, guardianships, investment management accounts, custody accounts, and IRAs. This includes managing all accounts in accordance with applicable legal and regulatory requirements, bank policies and procedures, and in conjunction with internal team members and external service providers as appropriate.
• Review documents to ensure that all transactions are in compliance with the trust agreement, applicable laws, and internal policies.
• Handle certain aspects of trust account opening and/or closing/termination in coordination with Trust Operations and Trust Investments.
• Maintain broad-based technical knowledge of investments, tax, legal and bank operations.
• Identify and coordinate the resolution of tax matters arising during the course of trust administration, including fiduciary tax issues and personal tax issues, and overall tax implications of distributions.
• Work closely with the private bank and other bank affiliates to take a holistic approach in meeting customer needs.
• Coordinate with the Investment Manager to service and support the administration of the accounts and provide ongoing, high touch, personal service.

Estate Administration

• Assist the Estate Settlement Team in administering moderate and complex estates, guiding beneficiaries through the estate administration and probate process, including coordination with CPAs and outside counsel on preparation and filing of estate tax returns.
• This may include on-site visits to estate-owned properties.

Internal Committees

• Serve as a member of the Board Trust Committee for annual fiduciary reviews.
• Serve as a member of the Trust Administrative Committee for review of discretionary actions and the Trust Investment Committee.

Community Involvement

• Maintain a respected external profile and serve on community boards; demonstrate an ability to work productively with advisors and centers of influence.

Minimum Qualifications

Work Experience

• Four to six years' experience as a Trust Officer, practicing attorney, or comparable experience in related industry

Preferred Experience (Optional)

• Minimum of 10 years of experience in fiduciary-related business, preferably at a bank trust department or trust company handling fiduciary accounts, including estate administrations.
• Doctor of Jurisprudence (JD) degree from an accredited law school or Certified Trust and Fiduciary Advisor (CTFA) certification.

Supervisory Experience

• N/A

Education/Skills

• Bachelor's degree from an accredited university.
• Law degree or Certified Public Accountant (CPA) certification (preferred).

Competency Requirements

• Ability to focus on details.
• Ability to work independently and meet multiple trading and administrative deadlines.
• Ability to interpret information and initiate instructions in accordance with trust documents.
• Ability to remain even-tempered when addressing critical and sensitive client issues.

Physical Requirements

• Must be able to lift, push, and pull files up to 15 pounds.
• Must be able to move throughout an office environment.
• Must be able to drive to meet with clients.
• Must be able to assist clients with physical assets as needed.
• Must be able to type on a keyboard.
• Must be able to sit or stand at a computer to read and process information.
• Must be able to read trust documents on paper and on computer screens.
• Must be able to speak clearly to communicate with clients, vendors, the Trust Committee, and other employees.

Equipment/Machines/Software

• Excellent computer literacy in Microsoft programs (Outlook, Word, Excel, and PowerPoint).
• Proficiency with Adobe applications and various search engines.
• Experience using trust-related software.
• Ability to operate office equipment such as copiers, scanners, shredders, fax machines, and other electronic devices.

Position Includes Driving

• Yes, valid driver's license is required.

This job description does not imply an employment contract, nor is it intended to include every duty and responsibility for which the employee is responsible. Duties and tasks may be assigned by the management team based on department and business needs.

Jefferson Bank is an EEO employer and an Affirmative Action Employer, M/F/Disability/Protected Veteran Status.

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