Genesys Cloud CX, VoIP and associated contact center call flows.
Looking to get this filled quickly!
Supporting STARS – test calls that the government pushes thru to all providers for Medicare – determines what plans you can offer to members
Large effort every year… goal is to avoid any dropped calls – any dropped calls lower their ranking.
So internally they run test calls themselves to prepare for these calls from the govt
Then Managers Team helps with any issues that come up during those test calls.
Asses calls, investigate the calls issues, help make recommendations, etc. – they won’t be making any changes.
Reviews call and diagnosis the issues – puts notes into SNOW
Genesys Cloud CX is handling all their calls.
Genesys
Deep understanding of VOIP call flows,
Not physically doing any build / development
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