Job Description

Front Desk / Patient Services Representative

Location: Owosso

Training Location: Bay City (first 2 weeks - mileage reimbursed)

Schedule:

• Monday-Thursday: 8:00 AM - 5:30 PM

• Friday: 8:00 AM - 12:00 PM

• Employment Type: Full-Time

Job Summary

A busy and well-established orthotic and prosthetic medical practice is seeking a reliable and customer-focused Front Desk / Patient Services Representative for its Owosso location. This position supports a high-volume clinic (20-35 patients per day) and plays a critical role in patient experience, insurance processes, and front-office operations.

The selected candidate will complete two weeks of training at the Bay City location, with reimbursed mileage, before transitioning to the Owosso office.

Key Responsibilities

• Greet and check in patients professionally and efficiently

• Answer phones and assist patients with general inquiries

• Verify, enter, and maintain accurate patient demographic information

• Verify insurance coverage and obtain authorizations/precertifications

• Quote and collect patient payments, including co-pays, deductibles, and co-insurance

• Schedule and manage patient appointments

• Update patient records within the EMR system

• Provide general administrative and front office support

• Cross-train in patient check-out and prior authorization functions

• Perform all other duties as assigned

Required Qualifications

• Minimum 2 years of medical office front desk experience

• Minimum 2 years of EMR/electronic medical record system experience

• Minimum 2 years of experience with medical terminology

• Proven experience verifying insurance coverage

• Strong computer proficiency and attention to detail

• Excellent customer service and communication skills

Preferred Qualifications

• Experience in an orthotic and prosthetic medical office (preferred/bonus)

• Familiarity with OPIE EMR

• Proficiency with Microsoft Office (Outlook, Word, Excel)

Key Skills

• EMR systems

• Medical terminology

• Insurance verification and authorizations

• Patient scheduling

• Customer service and patient support

• Microsoft Office

• Administrative accuracy and organization

Why Join Our Team?

• Consistent full-time schedule with short Fridays

• Supportive, team-oriented healthcare environment

• Hands-on training and growth opportunities

Job Type & Location

This is a Contract to Hire position based out of Owosso, MI.

Pay and Benefits

The pay range for this position is $17.50 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Owosso,MI.

Application Deadline

This position is anticipated to close on May 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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