Materials Control Specialist 1 Job at Axelon, Tulsa, OK

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  • Axelon
  • Tulsa, OK

Job Description

Summary:
  • Location: Pataskala, OH
  • Duration: 18 months
  • Work Mode: Onsite
Responsibilities:
  • Provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds.
  • Participate in technology refresh projects.
  • Provide in-person, desk-side, and remote support to business users.
  • Serve as the initial point of contact for troubleshooting all IT-related problems.
  • Coordinate resolution activities with all involved parties, serving as the single point of contact for end users.
  • Perform asset management requirements.
  • Comply with company IT standard processes and procedures, IT client services organization, and IT security policies.
  • Perform duties as assigned by the manager.
Requirements:
  • Excellent customer service, interpersonal, and communication skills.
  • Strong prioritization skills.
  • Ability to adapt to changing technologies and learn new technologies.
  • Bachelor's degree in Information Technology or an Associate's degree plus 3-5 years of experience.
  • Experience with ITIL-focused ticket management tools; IVANTI is a plus but not required.
  • Desktop/Laptop imaging experience.
  • Hardware and software application maintenance and support.
Preferred Skills:
  • Proficiency in MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, and Citrix.
  • Experience with Remote Assistance/Remote Desktop, client desktops/laptops, and multi-function printers.

Job Tags

Remote work

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