Job Description

Import Coordinator

MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Position Summary

The Import / Export Coordinator is responsible for managing and executing international freight movements on behalf of clients, ensuring compliance with all applicable regulations while delivering timely, cost-effective logistics solutions. This role serves as a critical liaison between customers, carriers, customs brokers, overseas agents, and internal operations teams within a fast-paced third-party logistics (3PL) environment.

Key Responsibilities

International Shipment Coordination

• Coordinate end-to-end import and export shipments via ocean, air, and ground transportation.
• Arrange bookings with carriers, forwarders, and overseas agents.
• Monitor shipment progress and proactively manage exceptions, delays, or service disruptions.
• Ensure timely pickup, transit, customs clearance, and final delivery.

Documentation & Compliance

• Prepare, review, and process international shipping documentation, including but not limited to:
• Commercial invoices
• Packing lists
• Bills of lading / airway bills
• Certificates of origin
• Import/export declarations
• Ensure compliance with U.S. Customs, CBP, FDA, USDA, and other applicable government agencies.
• Maintain compliance with Incoterms, HTS classification, and country-specific trade regulations.

Customs & Brokerage Coordination

• Work closely with customs brokers to ensure accurate and timely customs clearance.
• Provide required documentation and resolve clearance issues, holds, or examinations.
• Support post-entry audits, corrections, and recordkeeping requirements.

Customer Service & Communication

• Serve as the primary point of contact for assigned customers.
• Provide shipment status updates, transit times, and issue resolution.
• Respond promptly to customer inquiries regarding documentation, charges, and delivery timelines.
• Maintain strong client relationships through proactive communication and service excellence.

Billing & Financial Accuracy

• Review carrier invoices for accuracy and compliance with contracted rates.
• Ensure timely and accurate billing to customers.
• Identify and escalate discrepancies related to freight charges, accessorials, or detention/demurrage.

Data Management & Reporting

• Enter and maintain accurate shipment data within Transportation Management Systems (TMS) and internal platforms.
• Track KPIs such as transit time, cost, service failures, and compliance metrics.
• Assist with reporting and continuous process improvement initiatives.

Qualifications

• 25 years of experience in international logistics, freight forwarding, or a 3PL environment.
• Working knowledge of import/export procedures and international trade documentation.
• Familiarity with ocean and air freight operations.
• Strong understanding of Incoterms and global shipping practices.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Excellent organizational skills with the ability to manage multiple shipments simultaneously.

Preferred

• Experience working with U.S. Customs and Border Protection (CBP) regulations.
• Knowledge of HTS classification and customs compliance.
• Experience using a Transportation Management System (TMS).

Core Competencies

• Attention to detail and accuracy
• Strong problem-solving and decision-making skills
• Customer-focused mindset
• Ability to work under deadlines in a high-volume environment
• Effective written and verbal communication
• Team-oriented with the ability to work independently

Work Environment

• Fast-paced, deadline-driven logistics operation.
• Regular interaction with international partners across multiple time zones.
• May require occasional after-hours communication to support critical shipments.

At MODE, we're dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Tags

Similar Jobs