Job Description

Freight Forwarder - Air Import

The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.

Duties and Responsibilities

• Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
• Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company's system, and obtaining consular releases as well as other government agency releases as appropriate
• Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
• Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
• Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co-workers, and third parties in a clear, concise, and timely manner.
• Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
• Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.

Educational background / Work experience

• Three years of experience in a role involving extensive client contact required.
• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal.

Skills & Competencies

Mathematical Skills

• Excellent math skills, along with the ability to calculate freight measurements, and weight and convert them to international units.

Other Skills

• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal

Function / Market & Industry Knowledge / Business Acumen / Processes

Preferred Qualifications

• Freight Forwarding experience preferred.
• Prior use of CargoWise One is a definite plus.

Language skills

• English (reading, writing, and verbal)

Computer Literacy

• Computer skills, including frequent prior use of MS Outlook, Excel, and Word

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The vision requirements of this job include close vision and distance vision.

For this position, the expected base pay range is $22.00 - $29.75 hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

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