The Fraud Detection Analyst will work cases making outbound calls to verify suspected fraudulent authorizations. The analyst may also work chargeback and dispute cases for VISA and Mastercard programs as needed. They will work closely with the Fraud Analyst and Risk Manager to identify fraud patterns and resolve trends. Responsibilities Review FDWC cases Make outbound calls/emails to cardholder to verify authorizations Review suspect payments Review active fraud patterns as needed Act as secondary to Fraud Analyst for administration Other duties as assigned Qualifications Strong analytical, logical, and problem-solving skills Strong verbal and written communications Strong organizational skills Ability to multitask and work with minimal supervision within a team environment Ability to maintain a high level of professionalism in a fast-paced environment Ability to interact successfully with all members of the team in a remote environment Remain focused on the task at hand while remaining available for assistance with additional tasks as they arise Ability to interact in a professional manner with cardholders via phone and email BS/BA preferred Ability to work within CorServ's footprint (AL, FL, GA, IA, KY, NE, NC, TN, TX, WI, WY) Benefits We offer a competitive compensation package and company-paid benefits package including medical, dental, and vision. We also offer a generous PTO plan, 401k match, and the ability to work in a remote environment. Equal Opportunity CorServ is an Equal Opportunity employer—All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. CorServ is firmly committed to upholding EEO principles. As part of our standard pre-employment process, we conduct screenings for drugs, credit, and backgrounds in accordance with legal requirements and industry best practices. These measures help us maintain a safe, secure, and inclusive work environment for all employees. #J-18808-Ljbffr Corserv Solutions, Inc.
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