Job Description

Customer Service (Ops Support) Specialist - Passare

Does this describe you? Organized, adaptable, disciplined, and detail-oriented? If so, let's talk!! We are currently seeking a self-motivated, professional individual to join our PASSARE team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST. As part of the customer on-boarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross-functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company.

Passare is a cloud-based (SaaS) application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration internally and with family members. Passare's mission is to offer a best-in-class experience for funeral professionals and the families they serve. We seek to help people connect with experts and resources that help simplify their lives and give them more control during one of life's most difficult passages, the death of a loved one. Only Passare helps funeral professionals and families connect and communicate from anywhere, at any time, from any device. This is a full-time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work!

Requirements:

• High school diploma or equivalent
• Preferred 2 years experience in customer support or operations

Responsibilities:

• Provide phone and email customer support
• Answer troubleshooting calls, build platform knowledge and provide technical assistance
• Create and manage configurations of the Passare SaaS system for customers
• Load and validate customer system data
• Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)
• Training responsibilities include scheduling and setting up webinars with customers
• Utilize Knowledge Base to ensure processes are completed accurately

Qualifications:

• Excellent written and verbal communication skills
• Excellent data entry and typing skills
• Ability to multi-task, set priorities, and manage time effectively
• Ability to gather accurate information
• Effective problem resolution and critical thinking skills
• Ability to use and manage web-based and database tools
• Strong organizational skills
• Commitment to company values

About Directors Investment Group

Directors Investment Group (DIG) offers an award-winning workplace that is truly one-of-a-kind. DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine "Best Small & Medium Workplaces" List, the "Best Workplaces in Finance & Insurance" List, the "Best Workplaces for Millennials" List, and the "Best Workplaces in Texas" List. The company is also a winner of the top 100 "Best Companies to Work for in Texas," published by Texas Monthly. Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry." So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul. An Equal Opportunity Employer

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