Job Description

Customer Service Representative

Pay Rate: $19/hr

Shifts: Monday–Friday, all day shifts

Benefits: Holiday Pay, PTO Accrual, Work‑from‑Home eligibility after 90 days on assignment

Compliance Requirements: Drug Screen, BG Check

Key Responsibilities

• Answer incoming calls from existing customers regarding account information; provide information to potential customers
• Process new applications and payments via phone; document customer concerns and problems
• Update and change account holder information; perform basic data entry and follow‑up mail/email correspondence
• Conduct account maintenance including changes, adjustments, and statement requests
• Clearly explain account terms, conditions, policies, and procedures
• Prepare reports including CSR Daily Activity and cash‑out reports
• Proactively address customer requests and ensure accurate communication

Required Skills

• Customer service expertise
• Microsoft Office proficiency
• Strong data entry accuracy
• Call center or customer support experience
• Customer‑oriented communication skills

Top Skills

• Customer Service
• Microsoft Office
• Data Entry
• Call Center Operations
• Customer Support

Qualifications

Must Haves:

1. Proficient data entry and computer literacy
2. Positive demeanor and professional communication
3. Customer service experience (call center preferred, not required)
4. Strong attendance record
5. Reliable transportation or ability to commute via bus route
6. High School Diploma or GED (proof required for onboarding)

Experience Level

• Entry Level

Job Type & Location

This is a Contract position based out of Harrisburg, PA.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Harrisburg,PA.

This position is anticipated to close on May 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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