Job Description: Conduct inbound and outbound calls for our health and wellness incentive programs. Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures. Provide consistently excellent customer service. Register members to wellness programs. Assist members with navigating our wellness portals and ordering catalog items. Manage multiple software interfaces for different wellness programs according to member needs. Maintain consistent punctuality and attendance to provide complete call queue coverage at all times. Follow best practices regarding HIPAA laws and protection of members PHI at all times. Requirements: At least 1 year of continuous customer service experience in a call center environment Performance-driven; able to consistently meet daily and monthly required benchmarks Ability to work with different software programs and interfaces, such as call center applications and Microsoft Office Ability to conduct member conversations in full compliance with HIPAA laws and quality assurance regulations Must be comfortable with a high volume of inbound calls Ability to remain professional and composed during each call Excellent attendance record and punctuality Ability to type at least 40 WPM Must be able to use computer/monitor throughout the course of the work day High-speed internet connection required (at least 50 mbps) Must have a quiet, distraction-free space to work, without background noise and in compliance with Finity's security policy. Bilingual fluency in English/Spanish is required. Benefits: Competitive paid time off benefit (30 days per year to start; increases to 35 days at the 3rd year of employment) Company paid holidays Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account Professional development funds 401(k) with company match.
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Analytics and Data Manager Department: PROV Graduation and Retention NetworkAdvertised Salary Range: $72,093 - Salary commensurate with qualificationsPart/Full Time: Full TimeJob Close Date: 12/14/2025Job Summary: The Analytics and Data Manager advances student success...